Refund and Returns Policy

1. General Policy

At ZealousShop we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with an item, you may request a return or exchange in accordance with the conditions set out below.

2. Eligibility for Returns

2.1 Time Frame

Requests for returns or exchanges must be submitted within 30 calendar days from the date you received the product.

2.2 Condition of Items

• Items must be unused, unworn, and in their original packaging.
• All tags, labels, and accessories must be included.
• Products that have been altered, damaged, or washed are not eligible for return.

3. Return Process

3.1 Initiating a Return

To start a return, please contact our Customer Support team at [email protected] or call +1(806)737-9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2 Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns sent without an RA number may be refused.

3.3 Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for all return shipping costs. We recommend using a trackable shipping service and purchasing insurance, as we cannot guarantee receipt of returned items.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2 Refund Amount

• Full purchase price of the returned item, minus any original shipping charges.
• Original shipping fees are non‑refundable unless the return is a result of our error.

4.3 Processing Time

Refunds are processed within 7 business days after we receive and inspect the returned item.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you contact Customer Support. Exchanges are subject to product availability and may require payment of any price difference.

6. Non‑Returnable Items

• Personalized or custom‑made products.
• Final‑sale or clearance items marked as “non‑returnable”.
• Gift cards, downloadable software, and digital content.

7. User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Package the item securely to prevent damage during transit.
• Retain proof of shipment until the return is completed.

8. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. In the event of a conflict between this policy and local law, the latter will prevail.

By placing an order with ZealousShop, you acknowledge that you have read, understood, and agree to comply with this Refund and Returns Policy.

9. Contact Information

If you have any questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: ZealousShop,